We were sorry to learn that UK tour operator and airline Thomas Cook has been placed into administration, and we feel great sympathy for all affected.
If you are travelling on a Newmarket holiday, and have booked and paid for your holiday through a Thomas Cook shop, Freedom, Future or TCCT Retail outlet, please note that your holiday will operate as planned, as long as your holiday does not include a Thomas Cook flight (flight code beginning MT or TCX).
Please also be aware that our phone lines are very busy.
Customers who have booked a Newmarket holiday that includes a Thomas Cook flight
If your Newmarket holiday was booked directly with Newmarket Holidays but does include a Thomas Cook flight (flight code beginning MT or TCX), please call us on: 0330 160 8102 or email us with details of your booked holiday, together with your Newmarket booking reference, at: firstname.lastname@example.org
Customers who have booked through a Thomas Cook shop
Whatever airline you're flying with, if you have booked your Newmarket holiday through a Thomas Cook shop, Freedom, Future or TCCT Retail outlet, please call us on: 0330 160 8103, or email details of your booked holiday, your Newmarket booking reference, and an invoice with your Newmarket booking reference on it as proof of payment, to: email@example.com
Unfortunately, we cannot accept bank statements or card receipts as proof of payment.
Alternatively, fill out the form below. Our priority is to contact customers due to travel in the next few days and weeks first, so please don't worry if you have booked something that's still some time away and you don't hear from us immediately.