With 37 years’ experience operating tours, together with our excellent supplier and partnership relationships, you can rest assured that we are well-prepared to ensure your safety and wellbeing, whatever the new world of hospitality and tourism may look like. Our experience and expertise enable you to travel safely in the knowledge that we have robust plans in place for your welfare, and that these practices will be continually monitored.
As founder members of the Association of Touring & Adventure Suppliers (ATAS), we have been working hard recently to develop increased safety regulations to keep you safe during the COVID-19 pandemic. As a result, we have committed to a six-point Wellbeing Charter to ensure your safety:
1. COVID Cover Travel Insurance
2. Local knowledge and expertise
3. Enhanced cleaning programmes
4. Clear customer communication strategy before and during the tour
5. Pre-tour health declaration
6. Capacity adjustments and wellbeing strategy with all partners
We know that our customers can't wait to reconnect with the world, however it is vital that this is only done so in a safe manner. In line with advice from the UK Government leading travel and tourism bodies, we are focused on increased health and safety procedures, the role of tour leaders in providing security and how best to work with local communities in Newmarket destinations. We only use hotels, restaurants, attractions and local representatives that follow strict health and safety procedures. For a detailed breakdown of our six-point charter, click below.
Our new COVID Cover Travel Insurance insures you against aspects of your trip that have the potential to be disrupted by the COVID-19 pandemic, at no extra cost to the original insurance. Key features of the policy include:
Terms and conditions apply. For full details of our new policy, please click here.
We are working with all partners – airlines, coach operators, accommodation and cruise companies – to ensure the health and safety of our customers, and that cleanliness procedures are optimised. We have created additional recommendations for social distancing. These procedures will evolve as standards are developed and consider, but not exclusively:
A clear communication strategy will be implemented, including the latest information and delivering new health and hygiene protocols, in addition to ensuring a clear focus on social distancing is maintained throughout your tour.
Pre-tour customer health checks may be required by local authorities in your destination.
Newmarket will be working with suppliers whose processes are focused on enhanced sanitisation, disinfection, and other deep-cleaning practices