Join our mailing list for exclusive news, offers and inspiration
Join Now
My Booking
Brochures
Agents
0330 160 7700

Call us now on: 0330 160 7700

Booking Hotline

Mon - Fri 9:00am - 6:00pm
Sat 9:00am - 4:00pm
Sun 10:00am - 3:00pm

Customer Services

Mon - Fri 9:00am - 5:30pm
Sat 9:00am - 4:00pm
Sun 10:00am - 3:00pm
FAQs Contact Us
Destinations
Browse
  • UK and Ireland
  • Europe
  • Africa
  • Asia
  • The Americas
Europe Explore Europe
Africa Explore Africa
Asia Explore Asia
The Americas
Featured
  • Customer Wellbeing
  • You can rest assured that we are well-prepared to ensure your safety and wellbeing
Explore
  • Covid-19 Cover Travel Insurance
  • Our new Covid-19 policy provides additional cover to protect against elements of your trip that could be disrupted by COVID-19
Explore
  • Our Covid-19 Testing Suppliers
  • Save 10% on Covid-19 tests with our three government-approved partners
Explore
Holiday Types
Browse
  • Holiday Types
  • Holiday Themes
  • Tours - European Favourites
  • Tours - Faraway Favourites
  • Departure Airports
Holiday Themes
Tours - European Favourites View all European Tours
Tours - Faraway Favourites
Departure Airports
Featured
  • Customer Wellbeing
  • You can rest assured that we are well-prepared to ensure your safety and wellbeing
Explore
  • Covid-19 Cover Travel Insurance
  • Our new Covid-19 policy provides additional cover to protect against elements of your trip that could be disrupted by COVID-19
Explore
  • Our Covid-19 Testing Suppliers
  • Save 10% on Covid-19 tests with our three government-approved partners
Explore
Ocean Cruise
Browse
  • Cruise Destinations
  • Departure Ports
  • Cruise Types
  • Cruise Lines
  • Ships
Departure Ports View all
Cruise Types
Cruise Lines
Ships View all
River Cruises
View all
Offers
View all

Frequently Asked Questions

Can’t find what you’re looking for?

Request A Brochure
FAQs
Manage Your Booking
Trustpilot

POPULAR QUESTIONS

Click on the question you're interested in to display the answer.

How we’ll update you if your own holiday is impacted
What is Newmarket's policy on travel restrictions?
What should I do if I have problems printing my boarding passes?
Where are my tickets? Where are my Final Travel Details?
Why are there no airline tickets included with my Final Travel Details?
How might my holiday be affected by Brexit?
Where can I find information about how world events are affecting my holiday?
What will my baggage allowance be?

FAQ CATEGORIES

If you can't find an answer you're looking for, or need more information, please don't hesitate to get in touch.

Our policy on travel restrictions

The latest information on UK Government guidelines and travel restriction policies.

See more

Flight Information

Terminal information, seat booking and arrival times.

See more

Tickets and Travel Documents

Boarding passes, Final Travel Details, tickets, insurance and travel documents.

See more

Security and Privacy

Protecting and using your Personal Data, and advice about Brexit and world events.

See more

Payment and Booking Amendments

Payments, balance reminders, receipts, cancellations and managing your booking.

See more

Luggage

Baggage allowances, hand luggage and luggage tags.

See more

Optional Extras

Booking optional excursions, airport parking, pre-flight hotels and lounges.

See more

Destination Information

Currency, weather, hotels and your destinations.

See more

Transfers and Pickups

Pick-up points, transfers and coach information.

See more

Holidays and Brochures

Finding a holiday, booking online and requesting a brochure.

See more

Cruise Information

Cabin numbers and details of our ships.

See more

Refunds

Latest information regarding booking refunds.

See more
Menu
Need Help?
Call us now on
0330 160 7700

Booking Hotline
Mon - Fri 9:00am - 6:00pm
Sat 9:00am - 4:00pm
Sun 10:00am - 3:00pm
Customer Services
Mon - Fri 9:00am - 5:30pm
Sat 9:00am - 4:00pm
Sun 10:00am - 3:00pm