We understand that making purchases online or over the telephone involves a great deal of trust on your part. We take this trust very seriously, and are committed to collecting, using, sharing and storing your Personal Data in a way that respects and protects your privacy.
We (“Newmarket Holidays Limited”) gather and process data in accordance with the prevailing data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
We may collect and process the following data about you in the following ways:
Information that you give us
This information may include your title, gender, age, full name, address and other communication contact information, and similar information for those whom you are seeking to book a holiday for.
If you take steps to book a holiday with us, we will also collect other information such as details included in your passport; medical, dietary and disability information, and details of your holiday.
Details of your visits to our website. This includes, but is not limited to:
Information provided by reputable third-party data sources such as partners and travel agents.
If you contact us, we may keep a record of any correspondence or conversation, including any information provided or required to resolve your enquiry or issue.
A ‘cookie’ is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer, and by themselves cannot be used to discover the identity of the user.
You can find more about how cookies are used and opting out of their use at www.allaboutcookies.org.
We implement appropriate security measures to protect information from:
Our security systems include password authenticated access to internal databases. We also encrypt and anonymise data wherever it is appropriate to do so. We regularly take back-ups of our data, and regularly review overall web security and audit procedures. When you book a holiday with us via the internet your data is protected, even in transmission to us, using the “HTTPS”, Hypertext Transfer Protocol for secure communication. In HTTPS, the communication protocol is encrypted by Transport Layer Security.
If you make a payment with us, we do not store the details of your debit or credit card. We comply with the Payment Card Industry Data Security Standard, which is validated by an external Qualified Security Assessor.
In conforming with data protection laws, we endeavour to implement appropriate procedures to protect your personal data and to prevent any unauthorised access or misuse of it. Our servers, on which your personal data is kept, are located in the United Kingdom.
Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data when transmitted via the internet between us: any such transmission is at your own risk.
We use information held about you in the following ways:
We may disclose your relevant personal information to the extent that we are under a duty to or it is proper to disclose or share your personal data in order to:
We use Rackspace, Inc; Cisco, Inc; Freshservice, Inc; Censhare, Inc; and Dropbox, Inc to assist us in managing your data. While those companies are located in the United States, each of them has joined the Privacy Shield system allowing the processing of data by those company in accordance with the GDPR.
If we are selling our business, we may disclose your relevant personal information to the other travel company or organisation to whom we are considering selling part of our business.
The data protection legislation gives you a number of rights. These rights include:
Please be aware that if you exercise one of these rights, that in order to protect your privacy, we may require you to undergo some verification tests to ensure that we are dealing with you.
We normally hold and process your data for a maximum of eight years from the date when you last interacted with our services. In this context “interact” means booking a holiday or making an enquiry about booking a holiday. However, we delete some data, such as passport identity data about you, shortly after you return from holiday.
We are committed to responsible email practices. We only send email to individuals whose data has been lawfully and fairly obtained. In any event we will stop the processing of your data where you ask us to do so by contacting us at [email protected], by clicking the unsubscribe link in our emails or by post to Data Protection Co-ordinator, Newmarket Holidays Limited, Cantium House, Railway Approach, Wallington, Surrey SM6 0BP. The only circumstances in which we will not do so are where we have a legal obligation or a legitimate interest to continue processing your data.
Our websites and emails may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. We do not set and are not responsible for those policies.
In common with the comparable travel companies that use the internet we occasionally use your personal data to help Analytic Suppliers match relevant ads to you using the data analytics of those Analytic Suppliers. However, we only use the data in that way where you are a subscriber to the services of Analytic Suppliers and have therefore agreed to this service by acceding to the relevant Agreements of those Analytic Suppliers. Accordingly, we do not control the countries in which those Analytic Suppliers process data.
We mean by Analytic Suppliers companies such as: Facebook; Google; Twitter and Microsoft. Analytic Suppliers supply us with statistical information on how users interact with our website to help us improve our user experience.
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|0330 160 7700|
|Mon - Wed||9am - 6pm|
|Thu||9am - 5pm|
|Fri||9am - 5pm|
|Sat||9am - 4pm|
|Sun||10am - 3pm|
|Mon - Wed||9am - 4:30pm|
|Thu||9am - 4:30pm|
|Fri||9am - 4:30pm|
|Sat||9am - 3pm|
|Sun||10am - 2pm|