Travel Insurance

What is Newmarket's policy on travel restrictions?

We continue to closely monitor the fast-moving policies from the UK Government, overseas governments and leading travel industry bodies. Whilst we know we need to remain cautious with the ongoing pandemic, we are optimistic that the latest information coming from these bodies means that we will be able to operate holidays to many more destinations later this summer and into the autumn.

The wellbeing of our customers and staff remains our number one priority, and we continue to work very closely with our suppliers and partners around the world to ensure that our holidays operate to the highest levels of safety standards. We have created a series of measures to ensure that all our tours both meet and exceed the new required safety standards, with no detraction from your enjoyment. You can read more about this on our customer wellbeing page.

The UK’s travel advice changes every three weeks which is when we review holidays due to depart. Here is our policy regarding the UK Government’s traffic light system.

• We will not operate holidays to "red list" destinations. We will give you the option to change your holiday with no change fee or receive a full refund within 14 days. These decisions will be reached at least three weeks before departure.
• Regarding "amber list" destinations, we will not operate holidays to destinations where you will be required to quarantine on arrival to your destination. We will give you the option to change your holiday with no change fee or receive a full refund within 14 days. In some destinations, if you are fully vaccinated, you do not need to quarantine on arrival. We plan to continue to operate holidays to these destinations on this basis, as we ask all our customers to be fully vaccinated to travel with us. From 19th July 2021 and returning to the UK from "amber list" destinations, if you are fully vaccinated, you do not need to quarantine upon your return.
• Holidays to "green list" destinations or the British Isles are planned to operate as planned, unless we advise you otherwise.
• If we are unable to operate a tour, you will be entitled to change your holiday with no amendment fee or to cancel and receive a full refund within 14 days.

You can see a list of the government’s latest traffic light rules for each country by visiting https://www.gov.uk/guidance/red-amber-and-green-list-rules-for-entering-england.

Important information

Because of the importance of travel insurance, it is a condition of booking on all our foreign holidays that you are covered by an insurance policy. Insurance can be obtained via our recommended partner Holiday Extras whose policies are underwritten by ERGO TIS on behalf of Great Lakes Insurance SE (GLISE). Alternatively please ensure you have the appropriate cover with your own preferred choice of insurance company.

For more information please contact Holiday Extras on 0800 458 9216 quoting V7812

View Pre Existing Medical Travel Insurance

View Insurance Product Information Document

COVID Cover

With Holiday Extras their Direct Premium policy provides additional cover to protect against elements of your trip that have the potential to be disrupted by the COVID-19 pandemic, at no extra cost to your original insurance, including:

Cover if you have to cancel your trip for the following reasons:

• The serious illness of the insured, a travelling companion, or close relative
• The insured or a travelling companion being quarantined prior to, and during the trip dates, due to individual symptoms and exposure, but not due to lockdowns
• The insured or a travelling companion being refused boarding due to displaying symptoms of an epidemic or pandemic disease, such as a high temperature

Cover if you have to cut your trip short for the following reasons:

• The serious illness of the insured, a travelling companion, or close relative
• The insured or a travelling companion being quarantined prior to, and during the trip dates, due to individual symptoms and exposure, but not due to lockdowns
• The insured or a travelling companion being refused boarding due to displaying symptoms of an epidemic or pandemic disease, such as a high temperature

Terms and conditions will apply –  for more information please contact Holiday Extras on 0800 458 9216 quoting V7812

Our recommended insurance provider – Holiday Extras

Peace of Mind

Travel insurance can play an essential part in ensuring you are able to enjoy every moment of your time on holiday, without worrying what might happen should bad luck befall you. Hence, we insist that everyone travelling abroad with Newmarket has travel insurance. Insurance can be obtained via our recommended partner Holiday Extras whose policies are underwritten by ERGO TIS on behalf of Great Lakes Insurance SE (GLISE). Alternatively please ensure you have the appropriate cover with your own preferred choice of insurance company.

The Cover

Holiday Extras provides a range of policies to suit your needs. Their Direct Premium policy covers holidays up to £5,000 per person. For holidays above this value Holiday Extras provides Direct Ultimate cover.

Direct Premium Policy - main features and limits

• Emergency Medical Expenses including 24/7 Assistance – up to £15 million
• Cancellation – up to £5,000
• Curtailment and Loss of Holiday – up to £5,000
• Personal Accident – up to £25,000
• Personal Possessions – up to £2,000
• Personal Money – up to £500

• Passport and Other Documents – up to £200
• Gadget – up to £750
• Baggage Delay – up to £500
• Missed Departure – up to £1,000
• Travel Delay – up to £350
• Personal Liability – up to £2 million
• Hijack – up to £1,500
• Legal Costs and Expenses – up to £25,000
• Financial Failure – up to £2,500
• Pet Care – up to £400
• COVID-19 cover - up to limits shown under the Cancellation, Curtailment and Loss of Holiday and Emergency Medical Expenses sections above

Extra Cover will need to be requested for Ocean Cruise insurance and holidays in excess of £5,000 per person in value. Please check with the provider for significant health exclusions, extra options and other policies available.

For more information please contact Holiday Extras on 0800 458 9216 quoting V7812