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Flexible Booking Protection

Cancel up to the day of departure with no fees*

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FLEXIBLE BOOKING POLICY

Let’s travel again!

 

With nearly four decades' experience operating tours, together with our excellent supplier and partnership relationships, you can rest assured that we are well-prepared to ensure your safety and wellbeing. Our experience and expertise enable you to travel safely in the knowledge that we have robust plans in place for your welfare, and that these practices will be continually monitored. Plus, thanks to our Flexible Booking Policy and other Wellbeing initiatives, Newmarket Holidays was awarded ‘Green’ in the Which? Holiday Checker, meaning we offer the highest flexibility options for customers too. 

 

Many countries are opening up and travel to and from your favourite destinations is much simpler. However, we recognise that some customers feel a little uncertain and want to feel secure and understand your flexible booking options prior to booking and in advance of their departure.

 

We have an eight-point Peace of Mind Pledge that applies to all bookings made before March 31st 2022.

 

  1. Flexible Booking Protection. If you need to change your booking due to illness (including Covid-19), you can do at any point up until your departure.*
  2. Updated Covid-19 Cover Travel Insurance. Our travel insurance partner, Holiday Extras, has put together an exclusive policy for Newmarket Holidays, which means that you will have comprehensive support if the need arises to amend your booking due to illness or because you are unable to travel due to a covid-related event.
  3. Customer focussed action. Listening to, and responding to customer feedback on tours successfully and safely operated during the pandemic. Take a look at our Trustpilot reviews to see what our customers are saying.
  4. Health and safety guidelines for our tours. Our tour managers and local guides will be supported 24/7 by our office and in-house specially trained operations team, who are well-equipped to help you safely navigate wherever you may be travelling and access local services if required. 
  5. Enhanced cleaning programmes. Regular sanitisation and extra cleaning steps are taken across all our partner airlines, hotels, cruise ships and coach operators to ensure you feel safe on our holidays.
  6. Clear customer communication. We will help you to understand any testing or entry requirements needed for your destination and returning home. All the details are on our testing requirements page, and are updated regularly. 
  7. Pre-tour health declaration. We are currently asking that all our customers are fully vaccinated (unless exempt). Any pre-tour health declarations for the countries you are visiting will be sent to you in your final travel documents and our testing requirements page is regularly updated. Any customers who develop symptoms of Covid-19 within 72 hours of their departure should not travel and contact us immediately. If anyone has had symptoms in the past 14 days, we may require proof of a negative test before travel.
  8. Government guidance. We will follow the UK government and destination government advice. If the rules change and we have to cancel, we will offer you a refund or credit note. No questions. 

 

During times like these its important to know that your tour operator is thinking of your health, safety and wellbeing in everything they do. Newmarket never fails to come up top notch in my opinion! Excellent service and a great holiday. 

- Jane Via Trustpilot

 

Flexible booking protection

 

When you book with Newmarket Holidays, we provide that extra peace of mind with our flexible booking policy. Book a holiday with us by 31st March 2022 and you can enjoy market-leading flexibility to change your booking up to the day of departure, and with no fees. New bookings for 2022 and 2023 can be changed for free, due to illness (including Covid-19) up until day of departure.*

*providing you have taken the Holiday Extras travel insurance, recommended at the point that your final balance is due (between 15 to 12 weeks before your departure date).

 

For you to receive these best in class benefits, all you need is to purchase insurance via our selected partner Holiday Extras by the time that your final balance is due (between 15 to 12 weeks before your departure date), or alternatively, source the appropriate cover with your preferred provider that provides full COVID-19 protection cover.

 

Benefits include:

 

  • Cancel your holiday with a full refund up to the day of travel if you or any of your party are diagnosed with Covid-19 within 12 days of the start of your holiday
  • Amend or cancel with a full refund of your holiday, up to the day of departure if impacted by Covid-19 through a lockdown where you are not allowed to travel outside of your area during the dates that your holiday will be occurring.
  • Amend or cancel with a full refund of your holiday, up to the day of departure if we are unable to fulfil your holiday for any reason.
  • No administration fees applied for amends or cancellations as a result of Covid-19

 

We are fully ABTA and ATOL protected – our membership of these bodies, means that your monies are 100% protected at all times. ATOL for flight-inclusive holidays and ABTA if your holiday does not include a flight.

 

Where your refund is provided directly by Newmarket Holidays, we will action within 14 days as per the Package Travel Regulations.

 

Terms & Conditions:

For full details of our new policy, please click here

 

Covid-19 Cover Travel Insurance

 

Our selected partner, Holiday Extras provides travel insurance that insures you against aspects of your trip that have the potential to be disrupted by the Covid-19 pandemic, at no extra cost to the original insurance. Key features of the policy include:

  • Cover if you have to cancel or cut short your trip in the event that the insured is quarantined before or during the tour
  • Cover if you have to cancel your trip owing to the serious illness of the insured, a travelling companion or close relative
  • Cover if you have to cut short your trip because you fall ill
  • Essential emergency medical treatment if the insured becomes unwell during the trip

Terms and conditions apply. For full details of our new policy, please click here

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